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Emergency Plumbing Help Available 24/7
Burst pipes, leaks, clogged toilets, no hot water—we respond fast. When a plumbing emergency hits, you need help now, not tomorrow. Valdez Brothers is licensed, bonded, and insured, and we're here around the clock.
Call Now (385) 332-8356
What Counts as a Plumbing Emergency
Not every plumbing issue needs an emergency call, but some situations can't wait. Here's what qualifies as an emergency and what you should expect when you contact us.
Burst or Frozen Pipes
Active water spraying from a pipe, or pipes that have frozen and stopped water flow entirely. These cause rapid water damage and require immediate dispatch. We typically respond within one hour.
Active Water Leaks
Water actively dripping, pooling, or running from visible pipes, walls, or ceilings. Even small leaks spread quickly inside walls and under floors. We'll locate the source and stop it before damage spreads.
No Hot Water or Water Heater Issues
If your water heater is leaking, making strange noises, or has stopped producing hot water entirely, call during business hours or after-hours if you need immediate relief. We handle same-day water heater repair and installation.
Clogged Toilets or Drains
A single clogged toilet or slow drain is usually not an emergency, but a main sewer line backup affecting multiple fixtures is. If it's affecting your whole house, call immediately. For single fixtures, schedule at your convenience—we offer same-day appointments.
When in doubt, call us. We're available 24/7, and it costs nothing to ask. We'll help you figure out if your situation needs immediate attention or can wait. See why homeowners choose Valdez Brothers for emergencies.
What to Do Right Now
If you're in the middle of a plumbing emergency, stay calm. These steps will help protect your home while you wait for our 24/7 plumber in Orem to arrive—typically within an hour.
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1
Shut Off the Main Water Valve
If there's active flooding or a burst pipe, immediately shut off the main water valve at your meter or where the water line enters your home. This stops water from flowing and prevents further damage to your property.
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2
Turn Off Gas if You Smell Gas
If you detect a gas smell or suspect a gas line issue, turn off the gas at your meter or shutoff valve immediately. Do not use electrical switches, lighters, or anything that could create a spark. Open windows for ventilation and leave the building.
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3
Clear the Area and Turn Off Electrical Appliances
Move people, pets, and valuables away from the affected area. Turn off electrical appliances and circuits near the leak or flood to avoid shock hazards. If water is spreading, use towels or a wet/dry vacuum to contain it.
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4
Open Windows and Doors for Ventilation
If there's a gas smell, strong chemical odor, or water damage, open windows and doors to allow air circulation. This helps reduce mold risk and clears hazardous fumes. Keep the area well-ventilated until our plumber arrives.
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5
Call Valdez Brothers Immediately
Call (385) 332-8356 right now—we're available 24/7 and will dispatch a licensed, bonded plumber to your Orem location within an hour. Have your address and a brief description of the problem ready.
Why Valdez Brothers for Emergencies
When a pipe bursts or your water stops flowing, you need a plumber who answers the phone and shows up fast. Here's what sets us apart.
- 24/7 availability — no waiting until morning or the weekend. We respond to emergencies anytime, day or night.
- Typically within 1 hour — we dispatch fast. Most emergency calls get a plumber to your door in an hour or less.
- Licensed, bonded, and insured — your home and wallet are protected. We carry full insurance and all required credentials.
- Experienced emergency technicians — our team knows how to stay calm and fix the problem right the first time, even under pressure.
- Real customer trust — 4.9 stars from 381 verified reviews. One customer said, "Douglas arrived very quickly. He was polite, knowledgeable, and efficient throughout the whole visit."